Shipping policy

SHIPPING POLICY

Last updated: August 31, 2026

Kelvetic Online Shop ships products internationally.

Most of our products are produced using a print-on-demand model and are manufactured specifically after an order is placed.

We use third-party manufacturing, fulfillment, postal, courier, and logistics providers, including Printful, to produce and deliver orders.

Production and Fulfillment

Because many Kelvetic products are made to order, orders generally require production time before they are shipped.

Production time is separate from shipping or transit time.

Once production has been completed, the order is handed over to a postal operator, courier, or other shipping provider for delivery.

Production locations may vary depending on the product, destination, availability, fulfillment capacity, and other operational factors.

Different products within the same order may occasionally be produced at different facilities and may therefore arrive in separate shipments.

Shipping Destinations

We aim to offer international shipping to destinations supported by our fulfillment and shipping providers.

Shipping availability may vary depending on:

destination country or territory;
product;
fulfillment location;
carrier availability;
legal or regulatory restrictions; and
other operational factors.

We reserve the right to restrict shipping to particular destinations where fulfillment is unavailable, impractical, legally restricted, or otherwise not reasonably possible.

Shipping Costs

Applicable shipping costs are generally calculated and displayed during checkout.

Shipping prices may vary depending on the destination, product, quantity, package size, fulfillment location, and available shipping method.

Delivery Estimates

Delivery dates and shipping times displayed through our store are estimates unless expressly stated otherwise.

Estimated delivery generally consists of:

Production/Fulfillment Time + Shipping/Transit Time

Actual delivery times may vary.

Delays may occur because of:

production volumes;
carrier delays;
customs processing;
weather;
strikes;
public holidays;
transportation disruptions;
governmental restrictions;
incorrect shipping information;
force majeure events; or
other circumstances outside our reasonable control.

We do not guarantee estimated delivery dates unless expressly stated otherwise.

Tracking

Tracking information will generally be provided where available for the applicable shipment.

Tracking accuracy, frequency of updates, and available delivery information depend on the carrier.

Customers are responsible for monitoring available tracking information and ensuring that shipments can be received or collected.

Risk of Loss

Once an order has been handed over to the applicable carrier, postal operator, courier, or delivery provider, risk of loss, theft, damage, delay, misdelivery, or other events affecting the shipment passes to the customer to the fullest extent permitted by applicable law.

Kelvetic is not responsible for loss, theft, damage, delay, misdelivery, or other events occurring after transfer to the carrier to the fullest extent permitted by applicable law.

Where mandatory applicable law requires otherwise, that mandatory rule will apply to the extent legally required.

Packages Marked as Delivered

Where carrier tracking confirms that an order has been delivered to the shipping address provided at checkout, the shipment will generally be considered successfully delivered.

To the fullest extent permitted by applicable law, Kelvetic is not responsible for packages that are lost, misplaced, or stolen after confirmed delivery.

If tracking shows delivery but you cannot locate your package, please:

check around the delivery location;
ask household members;
check with neighbours;
contact reception or building management where applicable; and
contact the carrier or local postal service.

We may assist with available shipping information but a confirmed-delivery claim does not automatically qualify for a refund or replacement.

Lost in Transit

If an order has not arrived after the estimated delivery date and tracking does not confirm delivery, please contact us.

Claims for packages believed to be lost in transit should be submitted within 30 days after the estimated delivery date.

We may ask you to confirm your shipping address and contact the local carrier or postal operator before we process a claim.

Where a shipment is confirmed as lost in transit, we will investigate the matter with our fulfillment and shipping providers and may arrange a replacement or refund where appropriate.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address.

Please carefully review your address before submitting your order.

Kelvetic is not responsible, to the fullest extent permitted by applicable law, for failed delivery, loss, delay, or additional costs caused by an incorrect, incomplete, outdated, or undeliverable address supplied by the customer.

If a shipment is returned because of an address issue, additional shipping and handling charges may be required before reshipment.

If the shipment cannot be recovered, the customer may be required to place a new order.

Unclaimed or Refused Shipments

Customers are responsible for receiving or collecting their shipments.

If an order is returned because it was unclaimed, refused, or not collected within the carrier's required timeframe, the customer may be responsible for all applicable reshipping and handling costs.

Unclaimed or refused shipments are not automatically eligible for refunds.

Customs, Duties and Import Charges

International shipments may be subject to customs duties, import taxes, brokerage charges, handling fees, or other charges imposed by the destination country, customs authority, carrier, or another third party.

Unless expressly stated otherwise at checkout or required by applicable law, these charges are the responsibility of the recipient.

Kelvetic does not control charges imposed by foreign customs authorities or other third parties.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

If an order is refused, returned, delayed, confiscated, or otherwise affected by customs or import restrictions, refunds are not guaranteed and will be handled according to the circumstances and applicable law.

Damaged Shipments

If your product arrives damaged, defective, misprinted, or incorrect, please contact us at admin.kelvetic@gmail.com as soon as possible and no later than 30 days after receiving the product for purposes of processing a claim with our fulfillment provider.

Please include your order number, a description of the problem, and clear photographs showing the issue.

Please do not return a damaged product unless we instruct you to do so.

Order Changes and Cancellations

Because products are generally made to order, production may begin shortly after an order is submitted.

Once an order has entered production, we may be unable to change the product, size, color, personalization, address, or other order information or cancel the order.

Customers should therefore carefully review all information before completing checkout.